Q4 Inc.

Current status: We're continuing our efforts to reduce virtual warehouse provisioning times, building on measures that have already shown improvement. In parallel, we're preserving available compute resources and coordinating with our third-party cloud provider to improve resource availability in the specified region. Resource availability continues to vary with demand, and provisioning delays or failures may still occur. We'll provide another update within 7 days. Customer experience: Over the past few weeks, we've seen periods of fewer failures as we continue working to preserve available compute resources. However, resource availability at our third-party cloud provider remains constrained. Customers in the specified region may still encounter failures, timeouts, or delays when running Snowpark Container Services workloads, including starting or resuming Notebooks and provisioning or resuming compute pools. Creating additional workloads in new accounts adds to demand for these limited resources. Customers setting up Snowpark Container Services services or jobs, or Openflow runtimes, in those accounts may therefore encounter more frequent provisioning failures or be unable to complete setup. Customers using second generation (Gen2) warehouses may also continue to experience delays or intermittent failures when starting or resuming their warehouses, which can extend query run times or delay completion of data pipelines. ETA: Our third-party cloud platform provider remains committed to making additional compute resources available in the specified region by end-October. We'll provide an updated ETA if that timeline changes. Workaround: Customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved. Customers experiencing virtual warehouse resume delays can migrate affected warehouses to first generation (Gen1) using ALTER WAREHOUSE SET GENERATION = '1';. Gen1 warehouses are not affected by this capacity constraint. This is a short-term mitigation; Gen1 capacity is limited and performance characteristics may differ. There are currently no general workarounds available for Snowpark Container Services compute pool impact. Customers with specific compute pool failures should contact Snowflake Support for case-by-case assistance. Incident start time: 08:41 UTC August 09, 2026 Preliminary root cause: A third-party cloud platform experienced constrained compute capacity, causing limited availability of compute resources for Snowpark Container Services and delays or failures when provisioning or resuming virtual warehouses in the specified region.

We are investigating an issue with users unable to acknowledge, escalate, or resolve On-Call Pages.

We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.